Customised to the needs of each client, Security Officers from SmartWatch are trained in a range of duties to provide a safe and secure working environment. From delivering excellent customer service at reception to proactive patrolling of the premises out of hours our Security Officers are given the tools and training to deliver on your expectations.
Every Security Officer is a fully screened and vetted SIA licenced member of staff with the correct training to complete their duties. In addition to company and role specific training our staff are supported by an extensive Operations team.
SmartWatch Solutions ensure the safety and service delivery of our Security Officers via on site appraisals and our Timegate staff management system. Regular supervisory site visits combined with an automated welfare system track the performance of our Security Officers as well as their site specific training, scheduling and their availability.
In addition our live GPS tracking patrol system ensures staff safety and service delivery. Equipped with a panic alarm function for lone working and monitored in real time by our 24hr control room the patrol system provides an immediate record of the activity and location of every Security Officer on site.
Performance related records are available for the client to review at regular KPI appraisal meetings to ensure that you receive the quality of service you expect.